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Dealing with clients sharing problems at your salon

30 July 2018 @ 9:00 am - 12:00 pm

A haircut or tattoo appointment often turns into an informal ‘counselling’ session, as people do not open-up just with counsellors, psychologists and psychotherapists. People open-up about their problems more with hairdressers, beauticians, nail technicians and tattoo artists. However, not everyone is trained about the way to deal with the sensitive issues that clients share at their salon. Willingness believe that it is our duty to collaborate together to push for a more positive mental health nationwide. Thus, hairdressers, beauticians, massage therapists, nail technicians and tattoo artists were invited for a seminar about dealing with sensitive issues that clients share at the salon. The aim of this seminar was to discuss, understand and share tips about how to support the clients but still maintain boundaries and take care of oneself. Through the use of case scenarios, role plays and discussions, it was also discussed how to build a good rapport with clients and why this is helpful to maintain the clientele, what to say and not to say when clients overshare, how to maintain a positive environment at the salon, how to to take care of oneself when clients talk about issues that are sensitive for you and how to actively support the clients by encouraging them to seek professional help. The key speakers during this seminar were Ms. Claire Borg and Mr. Matthew Bartolo.


30 July 2018
9:00 am - 12:00 pm


Willingness Clinic
Triq MikielAng Sapiano,
Zebbug, ZBG 1807 Malta
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