Business Messaging Policy for WhatsApp
1) Introduction
Welcome to Willingness Malta. We use WhatsApp as a communication tool to enhance customer experience and provide timely support. This policy outlines the terms and conditions for using WhatsApp to interact with our business.
2) Scope
This policy applies to all customers, employees, and third parties who communicate with Willingness Malta via WhatsApp.
3) Consent
By initiating a conversation with us on WhatsApp, you agree to receive messages, notifications, and updates from Willingness Malta through WhatsApp. If you want to stop receiving messages, please let us know, and we will stop all communication through this channel.
4) Privacy and Data Protection
Your privacy matters to us. We actively protect any personal information you share with us via WhatsApp, handling it with care and in full alignment with our Privacy Policy.
4) Privacy and Data Protection – Continued
We do not share your information with third parties without your explicit consent, except as required by law.
Don’t share sensitive information like credit card details or passwords over WhatsApp.
5) Appropriate Use
WhatsApp (in the case of Willingness Malta) is to be used for business-related communications only.
5) Appropriate Use – Continued
We do not tolerate abusive, offensive, or inappropriate language. Such behavior will lead to immediate termination of our WhatsApp communication services.
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Any misuse of WhatsApp, including spamming, harassment, or accessing without a member’s consent, will be addressed promptly and may lead to legal action.
6) Response Time
We strive to respond to all WhatsApp messages within 24 hours during our business hours.
6) Response Time – Continued
For urgent inquiries, please use our customer service hotline at +356 7929 1817 or email us at info@willingness.com.mt.
7) Security
While we take reasonable steps to ensure the security of our communications, WhatsApp is a third-party service, and its security measures are beyond our control.
7) Security – Continued
We recommend using a secure internet connection and keeping your WhatsApp application updated to the latest version.
8) Updates to this Policy
We might update this policy in future to reflect changes in our practices or for other operational, legal, or regulatory reasons.
8) Updates to this Policy – Continued
Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
9) Contact Us
If you have any questions or concerns about this policy or our use of WhatsApp, please don’t hesitate to contact us at: https://willingness.com.mt/contact-us/
Willingness Malta
Mikielang Sapiano Street, Zebbug ZBG1807, Malta