Business Messaging Policy for WhatsApp

1. Introduction
   Welcome to Willingness Malta. We use WhatsApp as a communication tool to enhance customer experience and provide timely support. This policy outlines the terms and conditions for using WhatsApp to interact with our business.
2. Scope
   This policy applies to all customers, employees, and third parties who communicate with Willingness Malta via WhatsApp.
3. Consent
   By initiating a conversation with us on WhatsApp, you agree to receive messages, notifications, and updates from Willingness Malta through WhatsApp. If you wish to stop receiving messages, please notify us, and we will cease communication through this channel.
4. Privacy and Data Protection
   We are committed to protecting your privacy. Any personal information shared with us via WhatsApp will be handled in accordance with our Privacy Policy.
   We do not share your information with third parties without your explicit consent, except as required by law.
   Please avoid sharing sensitive information such as credit card details, social security numbers, or passwords over WhatsApp.
5. Appropriate Use
   WhatsApp should be used for business-related communications only.
   Abusive, offensive, or inappropriate language will not be tolerated and may result in termination of our WhatsApp communication services.
   Any misuse of WhatsApp, including spamming, harassment, or unauthorized access, will be addressed promptly and may lead to legal action.
6. Response Time
   We strive to respond to all WhatsApp messages within 24 hours during our business hours.
   For urgent inquiries, please use our customer service hotline at +356 7929 1817 or email us at info@willingness.com.mt.
7. Security
   While we take reasonable steps to ensure the security of our communications, WhatsApp is a third-party service, and its security measures are beyond our control.
   We recommend that you use a secure internet connection and keep your WhatsApp application updated to the latest version.
8. Updates to this Policy
   We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
   Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
9. Contact Us
   If you have any questions or concerns about this policy or our use of WhatsApp, please contact us at: https://willingness.com.mt/contact-us/
   Willingness Malta
   Mikielang Sapiano Street, Zebbug ZBG1807, Malta