Educational Foundations in Administration

In 2008, I realized that I wanted to start my career in the administrative sector, therefore I took a comprehensive course for two years with MCAST for Administrative and Secretarial duties. Then after that, I gained practical experience in both tourism and insurance industries for four years working diligently in administration roles.

Client Coordination and Referral Responsibilities

At Willingness, I serve as the primary point of contact for all enquiries. Clients seeking assistance in counselling or therapy contact me first, and I then direct them to the most suitable professional who can address their specific issue effectively.

Purpose of Admin Manager Role

The purpose of the Admin Manager role at any organization, not just Willingness Malta, is to ensure seamless client experiences, effective coordination of services, and consistently supportive operational administration. I manage all client enquiries, organize events, support professionals, and protect service quality standards, all while acting as a central liaison for families and practitioners.

Admin Manager Coaching: Events and Workshop Management

I also coordinate and organize our events and workshops held throughout the year, covering both professional practitioner development and parent-focused seminars. This role offers structured Admin Manager Coaching opportunities, refining my leadership and organizational skills within the organization.

Admin Manager Coaching: Client Communication and Team Satisfaction

Working at Willingness is a passion for me as I constantly communicate with our clients over the phone and online, and I get to see their genuine appreciation towards what we do to help them. This—and the strong team bond at Willingness—gives me a level of satisfaction I do not find at any other workplace, reinforcing my ongoing Admin Manager Coaching journey.

Top 5 Benefits of Admin Manager Work

1. Ensures clients receive prompt and accurate direction to suitable professionals.
2. Strengthens operational efficiency through organized scheduling of events and workshops.
3. Enhances practitioner support by providing helpful coordination and administrative backup.
4. Builds client trust by maintaining professional, empathetic, and responsive communication.
5. Supports personal growth in leadership, organization, and communication within administrative management.

Summary of Admin Manager Contribution

Admin Manager Coaching at Willingness Malta plays a pivotal role in delivering structured, client-centered care. My work ensures efficient coordination, seamless service delivery, and consistent client satisfaction. Through this role, I contribute significantly to the organization’s professional reputation and community impact.