Welcome to the Willingness Team, a Malta mental health centre committed to providing top-notch assistance and treatment. This privacy statement describes our procedures when gathering, using, safeguarding, and disclosing personal data via the Cliniko app and our website.

1. Information Gathering

Personal Data: We gather personal data that you voluntarily provide to us. This contains your name, contact information, medical history, and other data required for your care and treatment.

Use Data: To improve our services, we may gather non-identifiable information from our website and the Cliniko app, such as use statistics, access times, and browsing patterns.

2. Information Use

We use your data to:

Supply and enhance our services for mental wellness.

Talk to you about services, treatments, and appointments.

Handle billing and payment processing.

Respect your legal duties under GDPR and Maltese legislation.

3. Security and Confidentiality

Your personal information’s security and confidentiality are our top priorities. We have robust security measures to safeguard your information and adhere to GDPR.

4. Information Exchange

Except for fulfilling your request for a service or as Maltese law requires, we will never sell, trade, or otherwise disclose your personal information to a third party without your permission.

5. Preservation of Data

We will keep your personal information for as long as it takes to provide our services and as long as needed to comply with Maltese legal and regulatory requirements.

6. Your Legal Position

You can view, update, or remove your data under GDPR and other rights. To use these rights, please get in touch with us.

7. Utilising Cookies

“Cookies” may be used by our website to improve the user experience. Through your browser’s settings, you may turn off cookies.

8. Modifications to the Privacy Statement

We may update this privacy statement at any time. This page will be updated with any changes.

9. Contact Details

Should you have any inquiries concerning our Privacy Policy, kindly contact us at 00356 79291817.